Probably the best way to reset a mailbox for a new user is to delete it and recreate it. This will delete all old messages, greetings, and other settings that may have applied to the old user. The steps to perform this are:
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Log into voicemail admin via telephone (instructions for this are listed below.)
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Select the option to edit subscribers.
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Once you have selected the subscriber, delete the old subscriber so that a new, fresh mailbox is created for the new subscriber.
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Enter the same mailbox number again and create both an extension and a mailbox for the new subscriber. The EXTENSION is associated with their telephone. The MAILBOX is associated with their ability to record messages. If a user does not have a telephone, they might have only a MAILBOX. If a phone does not have a user, such as a conference room, you might create only an EXTENSION and no MAILBOX.
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After you have created the new subscriber extension and mailbox, you might want to perform some basic setup for them. You can select the option to edit this user’s mailbox from within voicemail admin via telephone. The items you would set up for them would be:
- Record their name.
- Enter their directory name. (for the spelling if you are using a dial-by-name directory)
- After a user has been set up, they should complete the setup by changing their password, recording their greeting, and re-recording their name in their own voice.
The folllowing are instructions for administering voicemail subscribers.
Samsung SVMi E-Series Voicemail System
Administering Voicemail Subscribers
A system administrator may create, delete, edit, or reset the password on a user's mailbox. The system administration password is required. If you do not know your system administrator's password, please contact the Telephone Warehouse service department at (602) 254-5515 ext 1, or by sending an email to
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.
The following are instructions for administering user mailboxes:
1. Access main company greeting:
a. From within the office: press your voicemail button or dial the voicemail system access code (typically 529). When the voicemail system answers and prompts to enter your password, simply press *. This should return you to the main company greeting.
VOICEMAIL + *
or
529 + *
b. From outside the office: dial the main company telephone number and wait for the voicemailsystem to answer. If answered by a person, ask them to transfer you to extension 529.
2. Log into administrator’s mailbox 0000: Press # 0 0 0 0.
#0000
3. Enter administration password.:
XXXX
4. Select option 1 for subscriber administration:
2
5. Enter the subscriber number you would like to edit and then press #. The subscriber number is the user's extension or mailbox number. Press 1 to accept your entry when prompted.
NNN+# then 1
6. Press 5 to edit the subscriber. This will give you access to the subscriber editor for this subscriber's mailbox. Here you may reset the password, record the user's name, enter the user's name spelling for the directory, change the user's greeting, and more.
5, then select from menu
7. After making your desired changes, press * to exit each level. You may exit partially and enter another subscriber number, or press * several times to exit completely.
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